UK orders shipped daily via Royal Mail / Ireland and EU order shipped daily via An Post / NO additional duties or charges with any orders
We want our garments to fit and protect and you to love them.
As cyclists we have a desire to wear and sell good kit that you can trust. If you find that you are not happy with ANY Galibier product or would prefer a different size, Please return it to us for a fast resolution. 6 days a week, we send out garments returned for resizing within one hour of arriving back to us. ALL refunds are also processed with goodwill, same day. In 2021 our combined returns for re-sizing and refunds were 3.4% of sales.
We post fast, With a free option in UK or Ireland and at under cost price for the Rest of the World. We aim to retail at the lowest price possible and operate a lean profit margin- so the customer pays for return post.
Please send it back to us with original documentation and in an UNUSED condition, within 30 days. Garments must have original tags to enable resell and be un-tampered with.
We are strict on these returns conditions. 30 days is a fair period to try on a garment to see if it suits. We cannot resell used garments.
IMPORTANT: It is essential to check that the item is perfect and fits you before using it. We DO-NOT exchange/refund used garments.
Returning Your Product
We’ve tried to make our returns process as easy as possible.
Unit 4. Cowan’s Business Pk.,
39 Newtown rd,
BT 35 7JJ
If European Union, PLEASE use
Omeath, Co Louth
A91 XD71 , Ireland
As we ship our products free where possible, return items are at the customers expense.
Please choose a preferred delivery company and send the package back to the returns address. To avoid customs charges for returned goods. Please make sure you mark your package with: “Goods Returned Under Warranty”.
If you have any questions about returns, then please email us at [email protected]
We’ll notify you once this process is complete, we try to refund/exchange and email the customer the same day it arrives back with us but please wait 10 working days from sending before contacting us about your return.
Ride safe and Smooth